In observance of the Independence Day holiday, KUB’s payments centers will be closed Thursday, July 4. The payment centers are located at 4428 Western Avenue, 445 S. Gay Street, and 4218 Asheville Highway.

Customers with utility emergencies will still be able to contact KUB by phone on July 4 at 524-2911 or 800-250-8068. For customer convenience, online payments can be made anytime at Secure payment drop boxes are also available at each
payment center location. Customers may also pay their KUB bills at the convenient PaySite kiosks located in designated Food City Stores and E-Z Stop Food Markets. The kiosk accepts cash or checks and provides a receipt (Please note: The kiosk provider, PaySite, charges a convenience fee of $1.95 per transaction). Most stores housing the kiosks are open 6 a.m. – midnight, seven days a week. That gives customers the added flexibility of receiving real-time credit for payments even on nights, weekends, and holidays, when the KUB Payment Centers are closed. Visit for a complete list of locations and hours.