By Tasha Mahurin
Seymour’s own Network Technologies, a locally owned and operated U.S. Cellular store, has served the area’s cellular needs since 1999; however, their work in the Seymour community extends far beyond cellular service. Owner Shirley Clepper and her staff have been instrumental in helping the Seymour school system win $400,000 over the last three years through U.S. Cellular’s Calling All Communities campaign.
Additionally, Clepper and employee Autumn Galyon devote a great deal of time and energy to the Seymour Area Chamber of Commerce and have been active in the organization since its formation. Clepper is currently an active board member, while Galyon serves as the managing director. And just last year the store, located at 10922 Chapman Highway, was completely remodeled in order to better serve its customers.
Their hard work and dedication to the Seymour community and their customers alike paid dividends this year, when U.S. Cellular awarded the local business with its Customer Service Excellence Award. While Network Technologies received a number of other awards from U.S. Cellular for 2012, including the Sales Excellence Pre-Paid Award, the Sales Excellence Post-Paid Award, the Sales Excellence Data Award, the Best Performance Top CAE Growth Year-After-Year Award, and The Best Performance in Connected Device Sales Award, Clepper admits that this one is the most significant.
“Customer Service means more to us than numbers do, it’s what sets us apart” said Clepper.
“We are so grateful to the Seymour and South Knoxville communities for their loyal support over the years,” Clepper said. “Their support has enabled us to continue to provide friendly local service while striving to make a positive impact on our community.”
Network Technologies has received the Customer Service Excellence Award consistently since 2005. Customer retention is part of the criteria used to establish the winner of this particular award. Last year The Focus noted that while Network Technologies offers products and services from one of the largest wireless telecommunication networks in the United States, they are in fact a locally owned and operated business with a real connection to the community. Network Technologies offers all the expertise on the latest cellular technology that you can expect from the pros but delivered by neighbors, to neighbors.
“Locally owned businesses build strong communities by connecting to people and contributing to local causes as well as recycling revenue back into the local economy which in turn enriches the whole community. In other words we don’t just work here, we live here. We care about making a difference in our community and our customers know that.” Clepper told The Focus. “Receiving this award for the 8th year, confirms to me that we are making that difference.”
To celebrate their continued success and as a thank-you to the community for their support over the years, Network Technology is offering a free accessory (up to $19.99/some restrictions apply) to any customer who activates a new line of service or renews an existing line of service when they mention this article. Network Technologies also offers the lowest prices on pre-owned phones.
Network Technologies is open Monday thru Friday from 10:00 a.m. until 6:00 p.m., and Saturday from 10:00 a.m. until 4:00 p.m. They are closed on Sundays so that employees may spend time with their families.